When not to use e-mail

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WSJ has a video: Face-to-face conversations foster more understanding, and too many careless emails have gotten companies in legal hot water, says former UBS PaineWebber CEO Joseph Grano.

Information Scientists knew all this in the 1980s,  but  haven’t exported the knowledge of their discipline into the business sector. Information science and communication experts  explored these issues regarding how to use email, when not to use it,  and what to avoid. There is much to translate into use by business, but we haven’t managed to make the message heard by those who can use it the most.

Have a look at the video:

http://online.wsj.com/video/when-not-to-use-email/4B047658-21CD-4B60-8FE0-A97862875C9E.html