Business Publications

Merrill Lynch

Web Site Communications for Merrill Lynch intranet including divisional news coverage, profiles,  interviews, and technology developments (Merrill Lynch, 2006-2007). Confidential.


Ferris Research (Messaging and Collaboration) – Selected Publications

“E-mail: Take Time to Say What You Mean,” Ferris Research, 2006.

“E-mail: Learn Your Organization's Communication Culture,” Ferris Research, 2006.

“E-mail: No Reply Can Be Very Meaningful,” Ferris Research, 2006.

“Teach Staff to Choose an Appropriate Medium for the Message,” Ferris Research, 2006.

“Some Help With Email Overload,” Ferris Research, 2006.

“Choice Of Push-Or Pull-Style Group Communication Depends On Message Volume,” Ferris Research, 2006.

“Good Email Signatures Enable Easy Contact,” Ferris Research, 2006.

“All Email Clients are Bad Email Clients,” Ferris Research, 2006.

“Mind the Gap -- New Staff Often More Tech-Savvy Than Managers,” Ferris Research, 2006.

“SMBs Need Professional Email Archiving,” Ferris Research, 2006.


IBM – Selected Publications

Spring Plan Strategy for Ibm.com TeleWeb, January, 2005. Confidential.

IBM Channels-TeleWeb Competitor Profiles, January, 2005

IBM TeleWeb Alert: eBay and CDW Move the Channel Goalposts, November 16, 2004.

IBM.com TeleWeb Analysis: IBM TeleWeb vs. Amazon, December, 2004.

The Lenovo Deal: Implications for IBM, December, 2004.


The Conference Board – Selected Publications

Enterprise Learning: The Key to Organizational Performance. White Paper, Saba Software (2003)

Coping With the Coming Wave of Web Communication. Conference Board Executive Action Report (2002)

Distance Education vs. E-learning. The Conference Board (2001)


The Concours Group – Selected Publications

Customerism and eBusiness. Concours Group Report (2000) Co-author

Emerging Technology Business Opportunities. Concours Group Report (1999) Co-author

Succeeding as a Digiprise. Concours Group Report (1999) Co-author

Moving from eCommerce to eBusiness. Concours Group (1999)

Corporate Intranets. Concours Group (1998)


Gartner Group – Selected Publications

A Framework for Strategic Web Sites. Gartner Group (1998)

The Virtual Company and the Internet. Gartner Group (1998)

Web Site Hosting: When to Outsource.Gartner Group (1998)

White House Waffles on Internet Domain Policy. Gartner Group (1998)

Domain Name Policies and Internet Governance. Gartner Group (1998)

Key Factors in Web Site Development. Gartner Group (1997)

Web Hosting: ISP Magic Quadrant. Gartner Group (1997)

Web Site Creation and Operations. Gartner Group Conference Presentation (1997)

GTE Buys Genuity: Implications for Web Hosting. Gartner Group (1997)

Internet Statistics: Knowing What Counts. Gartner Group (1997)

The Traffic in Domain Names. Gartner Group (1997)

Doing The Domain Name Shuffle.Gartner Group (1997)

Response Strategies for External Electronic Mail.Gartner Group (1997)

The Web TV Concept: Is the Market Ready? Gartner Group (1997)

Internet Scenario. Gartner Group Conference Presentation (co-author) (1997)


Diebold Group – Selected Publications

The Impact of Office Automation: Reorganizing Around Information Flow. The Diebold Group
(1988)

"Personal Computing in Universities." Chapter in Personal Computing in the Office. The Diebold Group (1984)