Technical Publications

Documents in End User Communication including Technical Documents, Website Content and User Communications. (Merrill Lynch, 2005-2007). Confidential.

Documents and Communications in Advanced Architecture, Governance, Procedures, Market Data and Virtualization. (Merrill Lynch (2004-2006). Confidential

RFP for Electronic Mail Outsourcing Merrill Lynch (2003) Confidential

Enhanced Telephone Banking Login and Error Recovery Procedures  Citibank

Enhanced Telephone Phone Features Technical Specification  Citibank

Introduction to Scribe  Columbia University Computer Center

E-Z Kermit  Columbia University Computer Center

"On Technical Writing and Technical Reading." Information Technology and Libraries (March, 1985). Lead article.

WYLBUR Manual  Columbia University Computer Center

Guide to Facilities  Columbia University Computer Center